image of whatsapp icon

Gems In Jewels



Frequently Asked Questions

Q1. What is the assurance of the colors/plating used in the jewellery?

Polishing and plating are cost-effective solutions to give the jewellery a glamorous look. However, these are liable to wear and tear with time. To extend the life of the jewellery, we share the following care instructions:-

  • The jewellery is meant for occasional use; 24×7 usage will only lessen the life of the jewellery.
  • Do not expose the jewellery to perfumes, deodorants, soaps, or other items containing chemicals. These can harm the plating of the jewellery.
  • The jewellery needs to be kept away from moisture. Sometimes water has a very high content of fluoride, and that can harm the jewellery. Do not wear the jewellery while swimming, as chlorine will harm the plating.
  • After usage, wipe with a clean, dry cloth to remove the dirt, moisture, and sweat from the jewellery.
  • Kindly keep the jewellery wrapped in cotton and in velvet bags and boxes, which have no smell at all.
  • Store these products flat. Do not hang. We would also be sending a care instruction card with the shipment, which you can keep ready for reference with your jewellery.

Q2. Does this jewellery have any reaction on the skin?

No, the products sold by Gems In Jewels are skin-friendly and accordingly do not cause reactions on the skin.

Q3. How to apply coupons?

You can apply the given coupon by clicking on the “Apply Coupon” option available on the right side of the products while viewing your cart.

Q4. Why is COD not available in my area?

We deal with almost all of the overseeing courier assistance providers in India. Unfortunately, there is a small set of PIN codes that are not serviced by COD deliveries.

Q5. I want to change my delivery address, but how?

Follow these steps:

  • Click the down arrow next to the delivery address tab.
  • Click “Add New Address.”
  • Enter your information, including your address and phone number.
  • Click save.

Q6. What is the cancellation process?

Orders once placed cannot be cancelled.

Q7. How can I update the contact number for my order?

To update your contact number, you can contact our customer service agent at +919873203010.

Q8. What if I am not able to take the delivery on the day it is supposed to be delivered?

If you are unable to accept the delivery, please call us, and we will be pleased to adapt delivery for the following day.

Q9. How can I return the product I ordered?

Products once purchased cannot be returned. For assistance you can contact our support team.

Q10. How can I exchange the product I ordered?

There is no exchange policy. Orders once placed cannot be cancelled or exchanged.

Q11. What if I want to purchase in bulk from Gems In Jewels?

Please send your requirement to and our support team will get back to you.

Q12. What if I want to sell the products of Gems In Jewels?

You can email your proposal to with the product images.

Q13. How can I add/remove the products from the order list?

To add or remove any product from your recent order, please contact us at +91 9873203010.

Trending Products

Looking for Customized Jewellery?

Reach out to us today!

Wishlist 0
Open wishlist page Continue shopping